Fortune | FORTUNE 07月25日 23:00
Red Lobster’s 36-year-old CEO isn’t repeating the chain’s $11 million endless shrimp disaster. But he is reading all of your social media comments
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美国知名海鲜连锁餐厅Red Lobster在经历破产重组后,新任CEO Damola Adamolekun宣布将永久取消广受欢迎但导致巨额亏损的“无限畅吃虾”促销活动。此举旨在聚焦于更可持续的价值提供,如推出新的开胃菜特惠、工作日欢乐时光以及三道菜的“海鲜盛宴”套餐。同时,Red Lobster正积极进行菜单创新,精简了20%的菜品,并增加了龙虾意面、培根卷扇贝等新菜,同时根据顾客反馈迅速加入了辣味、Old Bay和Cajun风味选项。此外,针对即将实施的进口海鲜关税,CEO表示由于近90%的龙虾和蟹肉来自北美,对餐厅影响有限,且公司计划在年内不再进行价格调整,以保障顾客体验。Adamolekun的领导策略侧重于倾听顾客声音、快速响应反馈,并计划翻新餐厅以营造更具吸引力的用餐环境,特别是吸引年轻消费者,力求在稳固财务基础上实现品牌复兴。

🍤 **“无限畅吃虾”促销永久取消,聚焦可持续盈利模式:** Red Lobster新任CEO Damola Adamolekun明确表示,曾经风靡一时但导致公司巨额亏损的“无限畅吃虾”促销活动将不再回归。该促销活动曾是公司亏损的直接原因, bankruptcy filings显示仅此一项就造成了1100万美元的损失。未来,餐厅将转向提供更具可持续性的价值,例如推出新的开胃菜特惠、工作日欢乐时光以及在部分门店提供三道菜的“海鲜盛宴”菜单,以在吸引顾客和保证盈利之间取得平衡。

💡 **菜单创新与顾客反馈响应:** 公司正在积极进行菜单改革,精简了20%的菜品,并引入了如龙虾意面(Lobster Pappardelle Pasta)、培根裹扇贝(Bacon-Wrapped Sea Scallops)等新菜品,同时复兴了炸虾(popcorn shrimp)和玉米面包球(hush puppies)等经典菜肴。更值得注意的是,Red Lobster对顾客反馈的响应速度极快,在收到关于需要更丰富口味的请求后,迅速在菜单中增加了辣味、Old Bay Parmesan和Cajun香肠等风味选项,展现了其希望成为“令人兴奋、有吸引力且引人注目”的品牌愿景。

📈 **应对关税影响,承诺不转嫁成本:** 针对即将生效的美国进口海鲜关税,CEO Adamolekun透露,Red Lobster约90%的核心海鲜产品(如龙虾和蟹肉)均来自北美和加拿大,这些地区的产品在USMCA等协议下大部分免受新关税影响。对于部分仍需进口的虾和其他产品,公司表示将自行承担关税成本,并承诺在今年剩余时间里不再进行价格调整,以维护顾客的价值感知和忠诚度。

🤝 **领导策略侧重顾客体验与餐厅升级:** 自重组以来,Red Lobster的顾客反馈有所改善,客流量也逐渐回升。CEO Adamolekun的领导方式强调倾听顾客声音、快速响应并进行菜单创新。公司长远规划还包括对现有餐厅进行翻新,旨在创造一个更具活力和吸引力的用餐环境,以吸引更广泛的客群,特别是追求用餐体验的年轻消费者。这种以顾客为中心的策略,结合稳健的财务管理,是Red Lobster实现品牌复兴的关键。

Red Lobster, the iconic seafood chain, is charting a new course under the leadership of CEO Damola Adamolekun after making its way out of bankruptcy. In an interview with Good Morning America on Thursday, the 36-year-old chief executive addressed two questions lingering on the minds of loyal guests and industry watchers alike: Will the beloved Endless Shrimp deal return, and how will looming U.S. tariffs on imported seafood impact diners? His answers signal a reset for the troubled restaurant brand, focused on financial stability, customer experience, and menu innovation.

Endless shrimp promotion: officially retired

For years, the Ultimate Endless Shrimp promotion was a staple at Red Lobster, drawing crowds with the promise of limitless seafood at a set price. But as the company navigated severe financial headwinds, it became clear the beloved deal was more curse than blessing. Adamolekun stated unequivocally, “We don’t have any plans to bring it back,” all but closing the door on an offer that, while popular, ultimately helped sink Red Lobster’s bottom line.

The all-you-can-eat shrimp program, initially launched as a limited-time offer, was made a permanent fixture in recent years. Far from boosting profits, the promotion instead triggered multimillion-dollar losses due to customers out-eating the chain’s margins. Bankruptcy filings revealed the deal alone was responsible for a loss of $11 million, accelerating Red Lobster’s financial unraveling in 2023 and 2024. “We listen intently to customer comments and try to react really quickly to deliver people what they want,” Adamolekun explained. “But you also have to make sure you’re running a profitable business.”

Red Lobster has shifted its strategy to focus on value in more sustainable forms: introducing appetizer deals, weekday happy hours, and a three-course “shrimp sensation” menu offered at select locations. While Adamolekun hasn’t completely ruled out creative promotions in the distant future, diners hoping for the Endless Shrimp’s return shouldn’t hold their breath.

Red Lobster’s new menu items

Adamolekun has prioritized innovation and agility, though, including extensive outreach to customers via social media, and a notable responsiveness from the chain to their feedback. Since emerging from bankruptcy, the company has overhauled its menu—streamlining offerings by 20% while adding new items like Lobster Pappardelle Pasta, Bacon-Wrapped Sea Scallops, and revitalizing favorites including hush puppies and popcorn shrimp. Within days of receiving requests for bolder flavors, Red Lobster added new spicy, Old Bay Parmesan, and Cajun sausage options to the menu. “We want to be exciting, relevant and compelling for our guests,” Adamolekun said.

Red Lobster addresses new tariffs

This summer’s scheduled U.S. tariffs on imported seafood have sparked concern that seafood lovers could soon see restaurant bills soar. Adamolekun was quick to calm those fears in his GMA interview, stressing that almost 90% of Red Lobster’s key seafood—lobster and crab—comes from North America and Canada. These sources are largely exempt from new tariffs under agreements like USMCA.

While some shrimp and other products are still imported and thus subject to tariffs, Adamolekun underscored, “We do import products as well — so on those products we’ll pay a tariff like everybody else. That impacts our business, and our intention is not to pass that through. We’re not intending to do any more price increases for the rest of the year, regardless of what happens with tariffs”.

Adamolekun’s leadership approach

Red Lobster’s turnaround has not gone unnoticed, with improved customer feedback and returning foot traffic since the restructuring. The company’s multiyear plan includes further renovations of its restaurants to create a more vibrant, inviting atmosphere—an appeal especially aimed at younger diners looking for experience as much as a meal.

After turbulent years, Adamolekun’s approach reflects both hard business lessons and a renewed commitment to guest satisfaction. The days of bottomless shrimp may be over, but under new leadership, the seafood chain is betting that menu innovation, value deals, and responsive service can once again make Red Lobster a place to celebrate.

For this story, Fortune used generative AI to help with an initial draft. An editor verified the accuracy of the information before publishing. 

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Red Lobster 无限畅吃虾 餐饮业 菜单创新 破产重组
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