TechCrunch News 04月02日 03:57
Who are climate conscious consumers? Not who you’d expect, says Northwind Climate
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Northwind Climate是一家初创公司,通过分析消费者行为数据,重新定义了人们对气候变化的看法。该公司通过调查,将消费者分为“气候行动者”、“气候焦虑者”等不同群体,并为企业提供定制化的市场策略。令人意外的是,关注气候变化的消费者,竟然也是快餐店的常客。Northwind Climate已获得105万美元的 pre-seed 轮融资,并计划开发AI模型,分析市场营销材料,以帮助企业更好地与有环保意识的消费者沟通。这项服务每月新增2500名受访者,并提供季度行业特定调查,帮助企业更深入地了解消费者。

💡Northwind Climate 通过分析消费者行为,将消费者分为不同的气候意识群体,例如“气候行动者”和“气候怀疑者”,而非基于传统的政治、年龄或地域划分。

🍔 研究发现,关注气候变化的“气候行动者”群体,竟然是快餐店的常客,且其中约30%是共和党人,这颠覆了传统认知。

🚗 Northwind Climate 为电动汽车制造商提供了针对不同消费者群体的营销策略建议。例如,针对“气候行动者”,强调环保和省钱;而对于“气候怀疑者”,则侧重于自由和实用。

📊 该公司已建立了一个包含20,000名受访者的数据库,每月增加2,500名受访者,并提供季度行业特定调查,帮助企业深入了解消费者需求。

🤖 Northwind Climate 正在开发一个AI模型,可以分析公司的营销材料,并提供类似于人类焦点小组的反馈,帮助企业更好地与消费者沟通。

Sometimes, surprises are lurking in everyday data.

Take a category of consumers that Doug Rubin’s startup, Northwind Climate, calls “climate doers.” They’re concerned about climate change and tend to prioritize climate friendly purchases, the sort of identifiers that might be stereotypically associated with things like buying organic foods or prioritizing local businesses. 

“Turns out that the climate doers category actually are the consumers who most frequent fast food restaurants,” Rubin told TechCrunch. What’s more, some 30% of climate doers are Republicans, he added.

Northwind Climate evolved from Rubin’s work in the political world, where surveys are vital to understanding shifts in public sentiment and identifying likely voters. The startup has raised a $1.05 million pre-seed round, it exclusively told TechCrunch, with participation from angel investors including Tom Steyer, former Massachusetts governor Deval Patrick, and Alexander Hoffman of Susty Ventures.

Rather than divide people into demographic buckets that might segment along political, generational, or regional lines, Northwind Climate analyzes survey responses for behavioral clues that can be used to classify consumers.

In addition to climate doers, who comprise about 15% of all U.S. consumers, Northwind Climate has identified four other behavioral groups, ranging from “climate distressed,” or people who are slightly less concerned about climate change and aren’t as financially secure as the climate doers, to the climate deniers, who tend to be retirees who think the media is exaggerating the problem.

But, Rubin adds, “even in that [climate deniers] bucket, there are messages and ways that work with them.”

Northwind Climate has found five discrete segments that describe consumers’ views on climate change.Image Credits:Northwind Climate

Take some analysis Northwind did on electric vehicles. For climate doers and “climate distressed,” two categories of consumers who are most likely to buy an EV, the startup suggests that automakers frame the cars as matter of choice. “We’re providing choices for those who care about reducing pollution, saving money on gas, and helping address climate change,” reads one of Northwind’s suggested pitches.

But for climate doubters and deniers, who are less likely to buy one, the focus of the pitch shifts from choice to freedom: “Americans should have the freedom to drive what they want. We want to make electric vehicles clean, affordable, and practical for the millions of Americans who want one.”

The startup has built a database that consists of 20,000 survey respondents across eight surveys, and Rubin says its growing by 2,500 respondents per month. Every three months, Northwind also runs a industry specific survey to capture deeper insights for different customers.

Companies that subscribe to the service, which costs $10,000 per quarter or $40,000 per year for a typical customer, can add up to four of their own questions every quarter, which Rubin said is less than what they’d shell out for one annual survey.

Within the platform, customers get access to the data Northwind has collected, questions it has asked, and some basic analyses like cross tabulations. The startup is building a chatbot to allow users to ask for more specific analyses using plain language queries.

Concerned consumers might cast a wary eye on such a platform, worried that it might help companies greenwash their businesses. But Rubin isn’t concerned, saying surveys have shown that consumers are pretty savvy. “Our data shows there is a clear risk to brands and their reputations from making claims that are exaggerated or otherwise untrue,” Rubin said.

Rubin said that Northwind is also developing what he calls a virtual focus group. It’s essentially an AI model, trained on survey responses, that can analyze a company’s marketing materials like TV spots or social media ads and provide feedback, just like a human focus group would. The startup hopes to have it available in the next four to five months, Rubin said, though it will use new data to continually refine the model.

Rubin is convinced that companies have been missing opportunities to connect with climate conscious consumers.  “If you look at the data and where consumers are — and it’s across the board, it’s not just Democrats or independents — they really want this, and they will reward companies who are willing to be smart about it,” he said.

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Northwind Climate 消费者行为 气候变化 市场营销 数据分析
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