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Towards Open-Ended Emotional Support Conversations in LLMs via Reinforcement Learning with Future-Oriented Rewards
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本文介绍了一种名为RLFF-ESC的新型情感支持对话系统,通过强化学习直接学习持久的情感支持技能,在复杂场景中表现出色。

arXiv:2508.12935v1 Announce Type: new Abstract: Emotional Support Conversation (ESC) systems aim to alleviate users' emotional difficulties and provide long-term, systematic support for emotional well-being. However, most large language model (LLM)-based ESC systems rely on predefined strategies, which limits their effectiveness in complex, real-life scenarios. To enable flexible responses to diverse emotional problem scenarios, this paper introduces a novel end-to-end framework (RLFF-ESC) that directly learns enduring emotionally supportive response skills using reinforcement learning. For sustained emotional support, we first employ an LLM-based multi-agent mechanism to simulate future dialogue trajectories and collect future-oriented rewards. We then train a future-oriented reward model, which is subsequently used to train the emotional support policy model. Additionally, we incorporate an explicit reasoning process during response generation to further enhance the quality, relevance, and contextual appropriateness of the system's responses. We evaluate the backbone policy model on Qwen2.5-7B-Instruct-1M and LLaMA3.1-8B-Instruct models, testing the proposed RLFF-ESC framework across two public ESC datasets. Experimental results demonstrate that RLFF-ESC consistently outperforms existing baselines in terms of goal completion and response quality.

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情感支持对话 强化学习 情感支持系统
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