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Pinterest CEO says agentic shopping is still a long way out
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Pinterest CEO Bill Ready在财报电话会议上表示,Pinterest可以被视为一个“AI赋能的购物助手”,但认为AI代理替用户购物仍是遥远未来。他回应了关于AI代理可能改变搜索流程、影响Pinterest作为购物早期阶段平台的担忧。Ready强调Pinterest通过主动推荐符合用户兴趣的内容,如同优秀购物助手,并称当前AI发展处于“寒武纪时刻”,已应用AI推荐、多模态AI、视觉搜索等技术。但会议未提及用户对AI生成低质内容泛滥的担忧及大规模封禁问题,后者被认为与AI审核系统设计不当有关。Ready还强调Pinterest致力于培养负责任的AI人才,旨在创造更积极的社会媒体环境。

💡Pinterest将自身定位为AI赋能的购物助手,通过主动推荐符合用户兴趣的内容,提供个性化购物体验,如同优秀购物助手般为用户提供精准的购物建议。

🧬Pinterest已广泛应用AI技术,包括AI推荐与个性化系统、多模态AI模型、视觉搜索、对话式搜索及AI广告优化,致力于创造更智能的购物体验。

🦠尽管Pinterest强调其AI应用,但用户日益关注平台中AI生成低质内容的泛滥问题,平台已推出AI生成图像标签及过滤工具以应对。

🤖Bill Ready指出AI代理完全替代用户购物仍是遥远未来,用户对完全放任AI处理购物过程可能持谨慎态度,尤其对于非功利性购物场景。

🌍Pinterest在AI人才争夺战中强调其使命,致力于培养负责任的AI,打造更积极的社会媒体环境,吸引关注AI用于善途的人才。

Pinterest CEO Bill Ready told investors on the company’s second-quarter earnings call that the social app and inspirational bookmarking site could be considered an “AI-enabled shopping assistant.” However, he thinks that the agentic web, where AI agents shop on users’ behalf, is still far in the future.

The remarks were made in response to a question about the agentic web, which could impact the search funnel and businesses like Pinterest, which positions itself at the early stages of the shopping journey — around the time when users are seeking ideas that could later turn into purchases.

Investors are likely concerned that if AI began to understand users’ interests, they could preemptively direct users to shop from their own personalized recommendations instead of using platforms like Pinterest.

“I think this notion of an agent just going and buying all the things for you without you doing anything—,” Ready said on the Q2 earnings call. “I think that’s going to be a very, very long cycle for that to play out, both in terms of how the users think about it, where the users are going to be ready to just let something go run off and do everything for them, save for maybe some very utilitarian journeys,” he noted.

Still, he pushed for Pinterest to be thought of as an AI-enabled shopping assistant, saying that the company doesn’t talk about it that way, usually, because it’s not how users think of it.

“But when users say things like ‘Pinterest just gets me,’ it’s because they can open the app and the app is going to make recommendations to them proactively on things that they’re really interested in, that align with their taste and their style, the way that a really great personal shopping assistant would,” he said.

The company referred to this moment in time, when businesses are exploring all the ways to create new, AI-driven experiences, as a “Cambrian moment,” and touched on the various ways it had put AI to work already. This included AI-powered recommendation and personalization systems, the use of proprietary AI models (including multimodal AI that combines text and images), visual search experiences, conversational search, and AI-powered advertising efficiencies.

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Not addressed were the growing user concerns that too much of Pinterest is now filled with AI-generated, low-quality content. The situation became so bad that Pinterest earlier this year had to launch a new set of tools to fight this invasion, like labels for AI-generated images and controls for users to filter out Gen AI Pins. The discussion also omitted mention of mass user bans, which users believe stem from an overreliance on poorly designed AI moderation systems. (Pinterest wouldn’t say if that’s the case, only chalking them up to an internal error. However, similar problems are cropping up across social media, including on Facebook, Instagram, and Tumblr.)

On the call, Ready also spoke about how Pinterest aims to compete in the war for AI talent, saying that people who want to work there care about AI that’s used for good and used “responsibly.”

“On the mission side, I think we really, really punch above our weight,” the exec explained. “Both in terms of what we’re doing with tuning AI for positivity, creating a more positive alternative to what’s happening in the rest of social media,” he said.

Pinterest stock dropped after earnings, as the company reported a beat on sales, with revenue of $998 million, but earnings per share at 33 cents (adjusted), fell short of the 35 cents analysts expected. The company also noted that over half its monthly users were Gen Z, and male users were up 95% year-over-year.

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Pinterest AI购物助手 AI技术 用户体验 AI伦理
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