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Toward Low-Latency End-to-End Voice Agents for Telecommunications Using Streaming ASR, Quantized LLMs, and Real-Time TTS
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介绍一款低延迟电信AI语音代理管道,用于实时交互通信,支持呼叫中心自动化、智能IVR和AI驱动的客户支持,通过四款NetoAI专模实现,并设置电信语音助手新标准。

arXiv:2508.04721v1 Announce Type: cross Abstract: We introduce a low-latency telecom AI voice agent pipeline for real-time, interactive telecommunications use, enabling advanced voice AI for call center automation, intelligent IVR (Interactive Voice Response), and AI-driven customer support. The solution is built for telecom, combining four specialized models by NetoAI: TSLAM, a 4-bit quantized Telecom-Specific Large Language Model (LLM); T-VEC, a Telecom-Specific Embedding Model; TTE, a Telecom-Specific Automatic Speech Recognition (ASR) model; and T-Synth, a Telecom-Specific Text-to-Speech (TTS) model. These models enable highly responsive, domain-adapted voice AI agents supporting knowledge-grounded spoken interactions with low latency. The pipeline integrates streaming ASR (TTE), conversational intelligence (TSLAM), retrieval augmented generation (RAG) over telecom documents, and real-time TTS (T-Synth), setting a new benchmark for telecom voice assistants. To evaluate the system, we built a dataset of 500 human-recorded telecom questions from RFCs, simulating real telecom agent queries. This framework allows analysis of latency, domain relevance, and real-time performance across the stack. Results show that TSLAM, TTE, and T-Synth deliver real-time factors (RTF) below 1.0, supporting enterprise, low-latency telecom deployments. These AI agents -- powered by TSLAM, TTE, and T-Synth -- provide a foundation for next-generation telecom AI, enabling automated customer support, diagnostics, and more.

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电信AI 语音代理 低延迟 AI语音
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