近期，大量Google Nest用户反映，通过语音指令“关灯”无法正常控制灯光。该问题似乎仅限于语音控制，在Google Home应用内操作则一切正常。用户报告的问题多种多样，包括无法控制灯光组、单个灯泡失灵，甚至设备无法区分不同房间的灯光。Google已承认此问题，并表示正在积极处理。此次事件也加剧了用户对Google Home“enshittification”（恶化）的担忧，此前已有用户抱怨设备出现故障、响应延迟等问题。目前，有律所已就Google未能及时修复智能家居服务问题展开调查，并呼吁用户提供相关投诉信息。

💡 Google Nest 用户普遍遭遇语音指令“关灯”失灵的普遍性问题，这影响了用户对智能家居设备的正常使用体验。该问题在Reddit等社交平台上被广泛讨论，显示出问题的普遍性。

🚦 问题主要集中在通过Google Assistant进行语音控制，而通过Google Home应用程序进行控制则不受影响，这表明问题根源可能在于语音识别或指令解析环节。用户报告的具体表现包括无法控制灯光组、单个灯泡无法开关，甚至设备无法区分不同房间的灯光。

💬 Google官方已公开承认存在“使用语音指令控制部分灯光的问题”，并承诺将尽快发布更新。此前，Google Home及Nest的首席产品官也曾回应用户对产品“恶化”的担忧，表示团队正在进行重大改进。

⚖️ 鉴于问题的持续性，美国一家律师事务所已开始调查Google是否存在“未能及时修复其Google Home智能家居服务日益增长的问题”的行为，并可能提起集体诉讼。该律所正在收集用户关于语音指令、自动化和例程失效等问题的投诉信息。

Google Nest users have a widespread complaint: that the verbal command "turn off the lights" isn't working.

A writer for Android Authority pointed out that the device didn't work for her, and several users on Reddit have reported the same issue. Some Google Home users say they can still control individual lights, but not groups of lights; others report individual bulbs won't turn on or off; and other times, the Google devices can't understand the difference between lights in separate bedrooms.

The issue seems to be contained to using Assistant voice commands, with most users saying that the controls work as they normally should within the Google Home app.

Google responded to several posts on r/googlehome, acknowledging the problem: "Hey all, We're aware of an issue with using voice commands to control some lights. We’ll share an update as soon as possible, thanks for your patience."

This onslaught of complaints follows criticism from Google Home users over the "enshittification" of Google Home smart speakers and hubs. Redditors have been complaining about glitches, delayed responses, and the deterioration of several basic features.

This Tweet is currently unavailable. It might be loading or has been removed.

Anish Kattukaran, Chief Product Officer of Google Home and Nest, responded to these complaints earlier in July, reassuring users that Google is "actively working on major improvements" and that the team would have more to share in coming months.

The crisis over Google Home gadgets may be getting worse. According to Tech Radar, US law firm Kaplan Gore has begun investigating a possible class action against Google for "failing to remedy increasing problems with its Google Home 'smart home' service." The law firm is asking Google users to share complaints over failing features, such as "unrecognized voice commands, automations and routines not functioning."