cs.AI updates on arXiv.org 07月24日 13:31
AI Telephone Surveying: Automating Quantitative Data Collection with an AI Interviewer
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本文介绍了一种基于大型语言模型、自动语音识别和语音合成技术的AI电话调查系统,通过实际应用验证了其提高调查完成率、降低中断率和提升受访者满意度的效果。

arXiv:2507.17718v1 Announce Type: cross Abstract: With the rise of voice-enabled artificial intelligence (AI) systems, quantitative survey researchers have access to a new data-collection mode: AI telephone surveying. By using AI to conduct phone interviews, researchers can scale quantitative studies while balancing the dual goals of human-like interactivity and methodological rigor. Unlike earlier efforts that used interactive voice response (IVR) technology to automate these surveys, voice AI enables a more natural and adaptive respondent experience as it is more robust to interruptions, corrections, and other idiosyncrasies of human speech. We built and tested an AI system to conduct quantitative surveys based on large language models (LLM), automatic speech recognition (ASR), and speech synthesis technologies. The system was specifically designed for quantitative research, and strictly adhered to research best practices like question order randomization, answer order randomization, and exact wording. To validate the system's effectiveness, we deployed it to conduct two pilot surveys with the SSRS Opinion Panel and followed-up with a separate human-administered survey to assess respondent experiences. We measured three key metrics: the survey completion rates, break-off rates, and respondent satisfaction scores. Our results suggest that shorter instruments and more responsive AI interviewers may contribute to improvements across all three metrics studied.

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AI电话调查 定量研究 语音识别
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