elderly care assistant function failed to record or alert when the user's 80-year-old mother had a medical emergency, leading to a missed opportunity for timely rescue and the user's profound regret.
The device's 'care assistant' feature is advertised to automatically record video and send notifications to family members when movement is detected within the monitoring range. However, during the critical moment of the elderly person's illness, the device failed to activate, despite being operational earlier that day.
The user requested access to the backend operation logs for the period of the incident to identify potential system vulnerabilities and prevent future tragedies, but the customer service department refused, stating the device had no issues and the conditions for triggering the function were not met.
The customer service's response that the matter has already occurred and dwelling on fault is meaningless further exacerbated the user's distress, highlighting a lack of empathy and a failure to address the core issue of the device's malfunction and its tragic consequences.
虎扑07月18日讯 新疆王先生80岁老母亲不幸离世。为了随时查看独居母亲的情况，王先生今年刚买了带“看护助手”功能的小度智能屏X10第二代。事发当天，老人在摄像头前2米的沙发上发病吐血，设备既没录像也未发送警报通知王先生。直到他几小时后给母亲送饭才发现，老人错过了最佳抢救时机，不幸去世。
小度智能屏宣传“看护助手”功能，只要有物体在监测范围内移动，会自动录视频并向家属手机发送通知。事发时设备正常运行，当天上午还录了2段视频，唯独母亲发病时没有反应。王先生质疑功能失灵，要求百度调取事发时段的后台运行日志，查明系统可能存在的漏洞，避免悲剧再次发生。然而客服表示设备不存在问题，没满足触发条件，日志无法调取。对方还说事情已经发生，纠结谁对谁错没有意义。
王先生公司离家只有200米，如果能早点发现抢救，母亲很可能还活着。他永远无法得知母亲生命的最后一刻发生了什么，感到伤心极了。
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