Fortune | FORTUNE 07月17日 23:30
As AI comes for entry-level gigs, Whole Foods exec says the $13.7 billion grocer is reviving artisans with butcher, cheese, and bakery apprenticeships
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Whole Foods 推出的员工技能提升计划自2023年启动以来,已累计培训超过1300名员工,涵盖屠夫、披萨师、鱼贩、奶酪专家等七个专业领域。该计划不仅为员工提供职业技能培训,还通过增加工资和提供专业认证,为他们打造更坚实的职业发展路径。部分培训项目如披萨制作周期为12-13周,而屠夫等则长达6-12个月。此举被视为在AI时代下,提升员工“AI免疫力”的一种方式,因为这些手工技艺类工作被认为更难被技术取代。该计划旨在通过技能提升,加速员工的职业发展,并为零售业的“艺术”层面注入更多价值,同时应对技工短缺的挑战。

📈 **多元化技能培训与职业发展**:Whole Foods 的“技能提升计划”提供包括屠夫、披萨师、鱼贩、奶酪专家、面包装饰师、肉类屠夫和农产品专家在内的七种专业培训,旨在为员工提供多方面的技能发展,并作为职业发展的跳板。该计划已累计培训超过1300名员工,并持续扩展培训领域,显示了公司对员工长期职业发展的重视。

💰 **薪资增长与职业路径加速**:员工参与培训计划后,其薪资会根据其过往薪资和培训类别进行调整,从而在获得专业技能的同时,也实现了薪资的提升和更清晰的职业发展路径。这种“职业加速器”模式,不仅提升了员工的技能,也增强了他们对公司的忠诚度和职业满足感。

🛡️ **应对AI时代挑战的“AI免疫力”**:文章指出,像 Whole Foods 提供的这些需要手工操作的技艺类工作,例如奶酪鉴赏、烘焙装饰等,被认为是比白领工作更不易被人工智能取代的“AI免疫”职业。通过培训员工掌握这些手工技能,企业能够提升员工在自动化浪潮中的竞争力,并确保业务的持续发展。

🌐 **行业趋势与人才培养**:文章也提及了当前许多年轻人正在转向技工领域,以及像 Lowe's 这样的零售巨头也在投入资金支持技工培训。这反映出一种行业趋势:在AI冲击下,重视并培养具有专业技能的蓝领和技工人才,不仅能满足市场对专业人才的需求,也能为企业带来更稳定的业务增长和竞争力。

Every quarter, the company welcomes up to 300 staffers on its upskilling program‚ giving them a chance to swap working in the corporate head office or behind a till, for becoming a butcher. 

“What began as a single program with just a few hundred participants has grown into a portfolio of seven specialized training tracks, with more on the way,” Sonya Gafsi Oblisk, chief merchandising and marketing officer at Whole Foods, tells Fortune.

“This is just the beginning—we’re building something that scales with our business and creates real, lasting career opportunities for our team members.”

Since its launch in 2023, the program has collectively enrolled more than 1,300 of its employees, and recently added pizzaioli to its training offering. 

Other lines of speciality include fishmonger, meat butcher, bakery decorator, cheese professional, and produce professional. The shorter apprenticeships, like pizza-making, last 12 to 13 weeks, while more intensive training, like meat butchering, spans anywhere from six to 12 months. Oblisk says that employee wages are increased when they enter the program, with pay varying based on their previous salary and apprentice track—unlocking not only specialized skills, but a stronger career pathway. 

“We’re not only helping them, one, learn more about this area where they’re deeply engaged and interested. Two, actually give them a credential,” Oblisk continues. “I always say I want people to have a long career at Whole Foods and do whatever they want to do. But the reality is, we know people do leave, and so my hope is that I send everyone back into the world better than they came to me.”

It could be a way for workers to even AI-proof themselves a little. After all, trade and artisan jobs are seen as safer from technological disruption compared to white-collar jobs like consulting or customer service. AI can’t taste, touch, or smell the quality of artisanal cheeses—but certified cheese professionals can, and Whole Foods has trained more than 370 workers in the skill, making up more than a quarter of all these cheese artisans worldwide. 

“Many of our alumni go on to advance their careers within the company, using their apprenticeship as a springboard,” Oblisk explains. “This is more than training—it’s a career accelerator.”

The rise of apprenticeship and trade work in the era of AI 

Many Gen Z are ditching the college-to-office-job path as tuition skyrockets and AI continues to automate thousands of roles. About 78% of Americans even said that they have noticed a spike in young people turning to jobs like carpentry, electrical work and welding.

Like all of Whole Foods’ apprenticeship specialties, many of these AI-proof jobs require humans to work with their hands, whether that be going into truck driving, cooking, or nursing. Young people making that switch can make a pretty penny. People can enter technical fields of work, like surgical equipment sterilization, without a college degree, and earn up to $70,000 right off the bat. Typically, all that is required is a short training program—just like the apprenticeships at Whole Foods. 

Even Lowe’s CEO Marvin Ellison advises people to take up physical jobs, like electrician work, or manning a cash register, as AI comes for the corner offices. The retail giant also has its own program to support craft work, with Lowe’s Foundation committing $50 million over the next five years to boost the training of 50,000 tradespeople. Ellison said it’s an opportunity to revive vital speciality work, as there’s currently a shortage of craftspeople. 

The same is true when it comes to Whole Foods’ apprenticeships; specialized physical trades like fishmongering and bakery decorating can also be seen as AI-proof career paths. Oblisk says that the Whole Foods’ apprenticeship program is a professional accelerator in the era of AI. 

“Retail is a balance of art and science. AI is bringing incredible value in the form of efficiency, speed and precision to the science of retail,” she says. “To complement this, programs like the [Whole Foods Market] apprenticeships remain critical to raising the bar on the art of retail…Apprenticeships are an accelerated career [driving] business results in the age of AI.”

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Whole Foods 技能提升 职业发展 AI时代 技工培训
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