cs.AI updates on arXiv.org 07月08日 13:54
AI-washing: The Asymmetric Effects of Its Two Types on Consumer Moral Judgments
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本文提出AI洗白概念,通过实验分析其对企业消费者态度和购买意图的影响,揭示误导性宣传对信任的侵蚀,对政策制定者、营销人员和研究人员提出伦理启示。

arXiv:2507.04352v1 Announce Type: cross Abstract: As AI hype continues to grow, organizations face pressure to broadcast or downplay purported AI initiatives - even when contrary to truth. This paper introduces AI-washing as overstating (deceptive boasting) or understating (deceptive denial) a company's real AI usage. A 2x2 experiment (N = 401) examines how these false claims affect consumer attitudes and purchase intentions. Results reveal a pronounced asymmetry: deceptive denial evokes more negative moral judgments than honest negation, while deceptive boasting has no effects. We show that perceived betrayal mediates these outcomes. By clarifying how AI-washing erodes trust, the study highlights clear ethical implications for policymakers, marketers, and researchers striving for transparency.

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AI洗白 误导性宣传 消费者态度 伦理启示
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