Fortune | FORTUNE 15小时前
The next phase of Starbucks’ turnaround plan is offering executives up to $6 million in stock grants, as baristas scrap to get annual raises above 2%
index_new5.html
../../../zaker_core/zaker_tpl_static/wap/tpl_guoji1.html

 

星巴克为加速公司复苏计划,向高管提供高达600万美元的股票奖励,但与此同时,员工对薪资待遇表示不满。新任CEO Brian Niccol 推出的“回归星巴克”计划旨在恢复昔日舒适的顾客体验,包括改进服务和奖励计划。然而,员工对工资增长幅度下降、工作条件以及管理层激励措施提出质疑,认为这些措施与他们所期望的公平待遇和工作环境存在差距。

☕️ 星巴克计划向高管提供高达600万美元的股票奖励,以激励他们加速推进公司的“回归星巴克”计划,该计划旨在通过技术改进和奖励计划来提升顾客体验。

💰 员工对薪资待遇表示不满。尽管高管获得了激励措施,但员工的工资增长幅度有所下降,且未与绩效挂钩。工会成员正在争取更好的薪酬、工作时间和保护。

👔 部分员工对“回归星巴克”计划的有效性提出质疑。例如,一些员工认为新的着装要求并不能有效改善顾客体验,他们更关注改善工作条件和薪资待遇。

🤝 星巴克CEO Niccol上任后推出了多项变革,包括新的着装规范、改进的招聘流程等。然而,员工认为在改善工作条件和薪资方面仍有待提高,例如保障充足的员工配置,以应对高客流量和提高工作效率。

Starbucks is sweetening the pot for executives to expedite the company’s turnaround efforts, even as workers protest the company’s wages for baristas.

The coffee chain will give its executives up to $6 million in stock grants should they expeditiously deliver on cost-saving goals, according to documents filed Wednesday. The entirely performance-based incentive is in an effort to advance the company’s “Back to Starbucks” plan introduced by new CEO Brian Niccol to return Starbucks to its cozy, third-place roots.

“These grants are designed to motivate and retain our senior leaders to deliver on the significant transformation required by our turnaround plan,” the filing said. “The grants are directly tied to the achievement of key components of the Back to Starbucks plan to encourage our senior leaders to achieve these goals as quickly as possible.”

These goals pertain to the rollout of Starbucks’ Green Apron Service program to leverage technology to expedite orders, as well as “new food and beverage platforms” and “a reimaged Starbucks Rewards program,” per the filing. Employees are eligible to receive the stock grants at the end of Starbuck’s fiscal 2027, which ends in September 2027.

While employees can unlock a payout of up to 200% of the target, they must have worked through the service date of the performance-based restricted stock units.

Upon joining Starbucks as CEO in September 2024, Niccol has rolled out sweeping changes to the Seattle-based coffee chain, including a green apron dress code for baristas, human touches like hand-written order names, and a revamped hiring process to beef up store staffing. Amid slumping sales, the CEO wants to return Starbucks to its reputation of yore, when customers lingered over lattes in comfortable in-store seating.

Niccol stands to make up to $113 million in his first year as CEO, including a base salary of $1.6 million, a $75 million equity grant, and $10 million in signing bonuses for sticking at the job for the first six months.

Baristas’ grievances over wages

Unlike those in the C-suite, Starbucks employees behind the counter are fighting for incremental increases in hourly wages. Baristas last year earned smaller pay increases in 2024—about 2% to 3%—compared to the 3% to 5% increase from years prior, Bloomberg reported in December, citing an internal document. The pullback in wages, which are not tied to performance, came amid a challenging year for Starbucks, in which it battled lower traffic and sales following boycotts and slowing service. The coffee chain pays its baristas $19 an hour on average, totalling about $30 an hour when you include benefits.

Unionized Starbucks baristas have taken issue with wages as they seek to ratify a new contract with management two years after negotiations began, with Starbucks Workers United rejecting a company proposal in April guaranteeing at least a 2% pay increase annually. Starbucks did not respond to Fortune’s request for comment.

Executive bonuses like what Starbucks disclosed on Wednesday are another worker grievance, particularly amid contract negotiations. Jasmine Leli, a barista in Buffalo, New York, and a bargaining delegate with Starbucks Workers United, told Fortune the $6 million incentives for executives is a “ridiculous and irresponsible step for Starbucks.”

“Starbucks cannot tell us that there is no money to put into a fair union contract for baristas when they paid Brian [Niccol] $96 million for 120 days of work in 2024 and have allocated millions upon millions for a glitzy manager conference and C-Suite bonuses,” Leli said in a statement. “‘Back to Starbucks’ will only succeed when baristas can thrive—and the first step is finalizing fair union contracts that lock in the staffing, hours, and protections we need to do our jobs.”

Not all baristas are sold on the company’s “Back to Starbucks” strategies more broadly. More than 2,000 Starbucks baristas at 120 U.S. stores went on strike in May, arguing the new dress code was not a relevant step to improve the customer experience. 

“It would be more productive if the union would put the same effort into coming back to the table that they’re putting into protesting wearing black shirts to work,” Starbucks said in a statement at the time.

Other workers have advocated for an easier way for stores to pause digital orders to mitigate overwhelm among baristas. Leli indicated baristas are still struggling to make drinks efficiently due to understaffing and high traffic volumes, despite Niccol’s efforts to decrease wait times to just 30 seconds.

“Baristas are the most important part of the Starbucks experience,” Leli said. “We’ve yet to see any progress in our demands including better staffing, guaranteed hours, improved take-home pay, and on-the-job protections.”

Introducing the 2025 Fortune 500

, the definitive ranking of the biggest companies in America. 

Explore this year's list.

Fish AI Reader

Fish AI Reader

AI辅助创作,多种专业模板,深度分析,高质量内容生成。从观点提取到深度思考,FishAI为您提供全方位的创作支持。新版本引入自定义参数,让您的创作更加个性化和精准。

FishAI

FishAI

鱼阅,AI 时代的下一个智能信息助手,助你摆脱信息焦虑

联系邮箱 441953276@qq.com

相关标签

星巴克 高管激励 员工薪酬 公司战略
相关文章