EPAM Systems has established itself as a leading IT service provider across overall customer satisfaction, account management, service delivery and application services
With organizations under pressure to drive growth, reduce operational costs and mitigate digital risk, many senior IT decision makers are partnering with specialist IT vendors to onboard AI transformation safely, adopt advanced computing practices and enhance human-machine collaboration.
EPAM has been named a Top IT Vendor in the UK and Ireland (UK&I), achieving high customer satisfaction performance rankings across various evaluation criteria by Whitelane Research, an independent organization focused on IT sourcing research across Europe.
“We’re honored to be recognized by our clients as a top IT services partner in the UK and Ireland, including securing the number one ranking in financial services and technology innovation,” said Ben Brinkworth, VP, Account Management at EPAM. “As we evolve into an AI-powered transformation company, we remain focused on helping our clients accelerate their own AI journeys by applying best-in-class AI technologies across the full software development lifecycle, and combining them with our deep engineering expertise, strategic advisory and product delivery capabilities to create measurable value and business outcomes for our clients.”
In the 2025 UK&I IT Sourcing Study by Whitelane Research, nearly 400 respondents from the top IT spending organizations evaluated more than 1000 unique IT sourcing relationships based on key performance indicators and by IT domain. Survey respondents evaluated 38 IT service providers across various performance categories, delivering one of the most comprehensive voice-of-the-customer reports on the IT vendor market in the region.
“In this year’s UK&I IT Sourcing Study, EPAM earned high customer-satisfaction rankings across multiple evaluation criteria, particularly cementing its position as an innovation leader in the region,” said Alex Van Den Bergh, Head of Research, Europe at Whitelane Research. “Surveyed clients consistently highlighted EPAM’s deep technical proficiency, exceptional account management and relationship building, agile resource deployment and a partnership-driven operating model that aligns effectively with their strategic priorities.”
Recognized throughout Europe by Whitelane Research and clients for commendable customer satisfaction, EPAM helps clients in scaling and transforming across various industries through its technical capabilities across digital, AI, data, cloud and engineering. With more than 1,900 professionals across the UK and Ireland, and regional offices in London, Newcastle, Manchester, Belfast, Dublin and Newry, EPAM delivers leading-edge digital transformation, product design and engineering services tailored to the evolving needs of clients throughout the region.
