Salesforce 创始人兼首席执行官 Marc Benioff 表示，人工智能 (AI) 在 Salesforce 中发挥着重要作用，客户互动准确率高达 93%。他提到，公司正在经历一场价值数万亿美元的“数字劳工革命”，AI 已经承担了 Salesforce 30% 到 50% 的工作。Benioff 强调，AI 正在支持工程、编码和支持等关键职能，Agentforce 平台在解决客户服务问题方面取得了“惊人的成果”，使员工能够专注于更复杂的问题和客户关系。尽管如此，Salesforce 仍在进行裁员，但也在积极招聘，并且 Benioff 也在个人工作中使用 AI，例如年度商业计划。

🤖 Salesforce 的 AI 客户互动准确率高达 93%，Benioff 透露公司正在与客户进行“数十万”次 AI 对话。

💼 AI 正在承担 Salesforce 30% 到 50% 的工作，支持工程、编码和支持等关键职能。

💡 Agentforce 平台在解决客户服务查询方面取得了“惊人的成果”，使员工能够专注于更复杂的问题和客户关系。

💰 Benioff 认为，我们正处于一场价值 3 万亿美元到 12 万亿美元的“数字劳工革命”之中，AI 扮演着重要角色。

📉 尽管 AI 广泛应用，Salesforce 计划在 2025 年裁员超过 1000 人，但仍在积极招聘，并推出了 AI 工具帮助员工寻找内部工作。

Marc Benioff said AI at Salesforce achieves 93% accuracy in customer interactions.We're in the midst of a "digital labor revolution," potentially worth trillions, Benioff says."AI is doing 30 to 50% of the work at Salesforce now," he said.

Marc Benioff is all in on AI at Salesforce, and he said it's working with grade-A accuracy.

The 60-year-old Salesforce founder and CEO told Bloomberg's Emily Chang that the company is having "hundreds of thousands" of AI conversations with customers, and they are 93% accurate.

"Even for a large brand or a large company that we work with, like Disney, it's about 93%," Benioff said in the interview published Thursday.

In February, Benioff told investors that Agentforce, Salesforce's platform for building AI agents, was seeing "amazing results" in resolving tens of thousands of customer service queries. It allows "human employees to focus on the most nuanced issues and customer relationships," he said.

When it comes to the ethics of AI potentially replacing human roles, Benioff said it's a "digital labor revolution" — and it could pay off in the trillions. However, it's on CEOs to make sure their "values are in the right place."

Benioff told Chang that we're looking at the deployment of an estimated $3 trillion to $12 trillion of digital labor. That labor could look like AI agents or robots.

"AI is doing 30 to 50% of the work at Salesforce now," he said, adding that the technology is supporting "key functions like engineering, coding, support."

Salesforce, meanwhile, is cutting more than 1,000 jobs in 2025, as Bloomberg earlier reported. The company had about 76,500 employees as of January, according to its most recent annual report.

Still, Salesforce is hiring. On Thursday afternoon, its careers page listed 359 open roles in the US. Last year, Salesforce launched Career Connect, an AI tool built to help employees find internal jobs they'd be a good fit for based on skills and job history.

Benioff is also using AI in his own work, including to work on his annual business plan. It's less lonely at the top with an AI helper, he said.

Salesforce declined to comment on Benioff's statements.