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Design Thinking in the Age of AI: The Process Is the Product
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文章探讨了在人工智能(AI)快速发展的时代,设计师思维的重要性。作者通过亲身经历,讲述了如何利用AI工具快速构建Shopify应用。他强调,尽管AI能加速产品开发流程,但理解用户需求、解决实际问题以及进行设计思考仍然是成功的关键。文章指出,设计师需要关注产品方向、用户体验,以及如何通过提出更好的问题来脱颖而出。AI工具加速了重复性工作,而设计师则负责提供创意、洞察和对质量的把控。

💡 设计思维的核心流程——同理心、定义、构思、原型、测试——在AI时代依然适用,AI工具加速了这一过程。作者通过与AI工具的协作,快速验证假设、探索可能性,从而更清晰地明确关键问题。

🤔 设计师的角色转变,从生成线框图到直接参与产品决策。AI可以辅助执行,但设计师需要主导方向,关注核心功能、用户体验,以及产品质量。设计不再仅仅是视觉装饰,而是提供方向和决策。

🗣️ 清晰的表达能力至关重要,因为模糊的指令会导致模糊的结果。设计师需要能够清晰地描述边缘情况、用户遇到的问题,以及设计流程。这种能力能够充分发挥AI的潜力。

🙅 AI无法替代设计师的某些关键能力。例如,AI难以感知影响用户信任的微交互延迟,无法体会糟糕用户体验带来的挫败感,这些都需要设计师来关注和改进。

Why the designer mindset matters more than ever, even when AI writes the code.

There’s a common myth floating around these days: that working with AI is just about crafting the right prompt. Write a clever line, press enter, and voilà — magic happens.

But anyone who’s actually built a product — especially as a designer — knows that the real work starts long before that prompt. Before a line of code is generated, before Figma files are opened, and long before anything gets shipped. It starts with a problem. A user. A context. And a sense of what good looks like.

When I set out to build and ship my first Shopify app in a single weekend, I didn’t intend to prove a point. I was just trying to solve a problem I knew merchants were facing. But in doing so, with only AI tools like ChatGPT and Cursor as teammates, I ended up rediscovering something familiar: that what makes a product truly work — understanding people, their needs, and designing around that — still comes from design thinking.

The Same Process — Just Faster

The classic design thinking loop — empathize, define, ideate, prototype, test — hasn’t gone anywhere. But what AI tools offer is acceleration.

In this project, the first hours weren’t spent building, but understanding. I explained the problem to ChatGPT like I would to a colleague. I asked it to take on different roles: product manager, Shopify expert, backend developer. I questioned constraints, validated assumptions, and explored what-if paths.

Each conversation felt like a mini ideation sprint. With every response, I got clearer on what mattered and what didn’t. It was collaborative, but not in the traditional sense. I was still steering. The AI just made the turns quicker.

From Designer to Decision-Maker

One of the most profound shifts came in how I worked. Instead of generating wireframes for someone else to implement, I found myself making product decisions directly.

Which feature was essential? What could wait? How would it feel to a first-time merchant installing the app? Those weren’t questions I was leaving to a PM or dev — they were mine to answer.

The AI helped with execution, sure. But it needed me to direct it. My value wasn’t in pixels or prototypes. It was in framing the problem and setting the bar for quality.

Design, in this context, wasn’t decoration. It was direction.

Why Inputs Are Everything

A vague prompt results in vague output. That’s not a new idea — it’s just more obvious now.

In the AI loop, your ability to articulate matters more than ever. Clarity becomes the multiplier. If you can describe the edge case, imagine the user’s moment of friction, or sketch the flow in words, you’re already ahead.

This is where the designer’s mind shines. We’re trained to think in systems, to connect dots, and to speak the language of constraints. That’s what makes AI powerful — not the code it generates, but the quality of thinking that goes into the request.

What the AI Couldn’t Do

There were plenty of things the AI couldn’t (or wouldn’t) do:

It didn’t notice the micro-interaction delay that could erode user trust. It didn’t argue with itself about tradeoffs. It didn’t know why the opt-in needed to feel effortless to encourage conversions.

It didn’t feel the pain of a poor UX — I did. That’s what kept me refining.

Where We’re Going

This isn’t about replacing developers or designers. It’s about giving individuals the ability to prototype and ship more than ever before.

AI takes care of the repetitive. The boilerplate. The setup.

Designers? We bring the spark. The insight. The taste.

Soon, it won’t be unusual for a solo designer to launch a tool, test a feature in production, or lead full-stack experiments. And as that happens, our focus will shift from execution to intention — what are we choosing to build, and why?

The Designer’s New Role

We’re entering a world where designers shape behaviours, orchestrate flows, and define success — not just through pixels, but through problems solved.

AI doesn’t take away our need to understand people. If anything, it makes that understanding more valuable.

Because when everyone can build, the builders who ask better questions — those are the ones who will stand out.


Design Thinking in the Age of AI: The Process Is the Product was originally published in UX Planet on Medium, where people are continuing the conversation by highlighting and responding to this story.

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