For decades, companies of all sizes have recognized that the data available to them holds significant value, for improving user and customer experiences and for developing strategic plans based on empirical evidence.
As AI becomes increasingly accessible and practical for real-world business applications, the potential value of available data has grown exponentially. Successfully adopting AI requires significant effort in data collection, curation, and preprocessing. Moreover, important aspects such as data governance, privacy, anonymization, regulatory compliance, and security must be addressed carefully from the outset.
In a conversation with Henrique Lemes, Americas Data Platform Leader at IBM, we explored the challenges enterprises face in implementing practical AI in a range of use cases. We began by examining the nature of data itself, its various types, and its role in enabling effective AI-powered applications.
Henrique highlighted that referring to all enterprise information simply as ‘data’ understates its complexity. The modern enterprise navigates a fragmented landscape of diverse data types and inconsistent quality, particularly between structured and unstructured sources.
In simple terms, structured data refers to information that is organized in a standardized and easily searchable format, one that enables efficient processing and analysis by software systems.
Unstructured data is information that does not follow a predefined format nor organizational model, making it more complex to process and analyze. Unlike structured data, it includes diverse formats like emails, social media posts, videos, images, documents, and audio files. While it lacks the clear organization of structured data, unstructured data holds valuable insights that, when effectively managed through advanced analytics and AI, can drive innovation and inform strategic business decisions.
Henrique stated, “Currently, less than 1% of enterprise data is utilized by generative AI, and over 90% of that data is unstructured, which directly affects trust and quality”.
The element of trust in terms of data is an important one. Decision-makers in an organization need firm belief (trust) that the information at their fingertips is complete, reliable, and properly obtained. But there is evidence that states less than half of data available to businesses is used for AI, with unstructured data often going ignored or sidelined due to the complexity of processing it and examining it for compliance – especially at scale.
To open the way to better decisions that are based on a fuller set of empirical data, the trickle of easily consumed information needs to be turned into a firehose. Automated ingestion is the answer in this respect, Henrique said, but the governance rules and data policies still must be applied – to unstructured and structured data alike.
Henrique set out the three processes that let enterprises leverage the inherent value of their data. “Firstly, ingestion at scale. It’s important to automate this process. Second, curation and data governance. And the third [is when] you make this available for generative AI. We achieve over 40% of ROI over any conventional RAG use-case.”
IBM provides a unified strategy, rooted in a deep understanding of the enterprise’s AI journey, combined with advanced software solutions and domain expertise. This enables organizations to efficiently and securely transform both structured and unstructured data into AI-ready assets, all within the boundaries of existing governance and compliance frameworks.
“We bring together the people, processes, and tools. It’s not inherently simple, but we simplify it by aligning all the essential resources,” he said.
As businesses scale and transform, the diversity and volume of their data increase. To keep up, AI data ingestion process must be both scalable and flexible.
“[Companies] encounter difficulties when scaling because their AI solutions were initially built for specific tasks. When they attempt to broaden their scope, they often aren’t ready, the data pipelines grow more complex, and managing unstructured data becomes essential. This drives an increased demand for effective data governance,” he said.
IBM’s approach is to thoroughly understand each client’s AI journey, creating a clear roadmap to achieve ROI through effective AI implementation. “We prioritize data accuracy, whether structured or unstructured, along with data ingestion, lineage, governance, compliance with industry-specific regulations, and the necessary observability. These capabilities enable our clients to scale across multiple use cases and fully capitalize on the value of their data,” Henrique said.
Like anything worthwhile in technology implementation, it takes time to put the right processes in place, gravitate to the right tools, and have the necessary vision of how any data solution might need to evolve.
IBM offers enterprises a range of options and tooling to enable AI workloads in even the most regulated industries, at any scale. With international banks, finance houses, and global multinationals among its client roster, there are few substitutes for Big Blue in this context.
To find out more about enabling data pipelines for AI that drive business and offer fast, significant ROI, head over to this page.
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