We’re thrilled to announce that Microsoft has once again been named a Leader in the 2025 Gartner® Magic QuadrantTM for Integration Platform as a Service*. It’s the seventh time in a row that we’ve been recognized. This recognition, we feel, underscores our commitment to helping organizations simplify connectivity, modernize legacy systems, and unlock the full potential of AI-powered automation with Azure Integration Services.
Why integration is foundational for AI success
AI is transforming how businesses operate, redefining customer experiences, and accelerating innovation across every industry. But to fully realize the power of AI, organizations need more than models and applications. They need a modern integration foundation that can connect data, applications, and systems across both cloud and on-premises environments.
That’s where Azure Integration Services comes in. It provides the foundation for connected, intelligent, and adaptive operations. This fully managed, enterprise-grade offering—including Azure Logic Apps, API Management, Service Bus, Event Grid, Azure Functions, and Data Factory—helps organizations automate business processes, orchestrate workflows, and connect distributed and multi-cloud environments. As enterprises embrace AI, Azure Integration Services acts as the connective tissue that enables secure, intelligent operations at scale.
The legacy challenge: Unlocking value to move forward
For many organizations, AI is both a promise and a challenge. Their most valuable data often lives in legacy systems and siloed platforms. These systems hold decades of business logic and data but lack the accessibility and agility that modern AI solutions require.
Azure Integration Services empowers customers to modernize incrementally, migrating from tools like Microsoft BizTalk Server or other legacy platforms to a cloud-native integration foundation. This approach helps organizations bring forward existing investments while building a secure, scalable path to an AI-powered future.
In our recent “Unleash AI Innovation with a Modern Integration Platform and an API-First Strategy” event, our customers talked about how they are transforming operations with Azure Integration Services and Azure API Management.
Take Visa’s migration from Microsoft BizTalk Server to Azure Logic Apps, for example. The company reimagined its HR data platform by consolidating more than 100 systems—including Workday, ADP, and others—into a unified, modern architecture powered by Azure Logic Apps. This transformation not only reduced infrastructure maintenance by 95% but also improved integration development efficiency by 30% and cut developer ramp-up time by 40%. With Azure Integration Services, Visa is now scaling operations and laying the groundwork to integrate AI across its HR and operations stack.
LyondellBasell, one of the world’s largest plastics, chemicals, and refining companies, also transitioned from BizTalk to Azure Integration Services. The company achieved a 50% increase in integration efficiency and lowered operational costs by moving to a pay-as-you-go model. With hybrid connectivity and a cloud-native foundation, LyondellBasell gained the agility to respond faster across global supply chains and operational environments.
In Australia, Brisbane City Council used Azure Integration Services to modernize a 15-year-old integration stack supporting operations that serve more than 1.5 million residents. After the shift, data retrieval times dropped from over an hour to under five minutes. This modernization enabled faster decision-making, unlocked intelligent automation, and helped deliver a more responsive, resilient experience for citizens.
Moneris, a leader in fintech, has embraced an API-first approach to revolutionize its payments ecosystem with Azure API Management. It dramatically reduced time-to-market, enabling developers to go from sign-up to production in just 72 hours—down from over six months—while ensuring top-tier security and governance.
Heineken has undergone an API-first transformation, enabling seamless integration and real-time agility across its global operations. With Azure API Management, Heineken’s API ecosystem drives operational excellence, achieving 100% platform availability and empowering continued innovation and growth.
Across industries and regions, organizations are choosing Azure Integration Services to bridge the gap between legacy systems and the future of intelligent operations on their terms and at their pace.
Building intelligent automation with deep AI integration
As AI adoption accelerates, Microsoft is at the forefront of innovation across Azure Integration Services, delivering powerful new capabilities that make it easier than ever to infuse AI into your workflows.
Over the past year, we’ve introduced a series of enhancements to help organizations seamlessly integrate large language models (LLMs) and other AI capabilities into their business processes. With tools that empower both low-code and pro-code developers, teams can move faster and smarter—embedding AI into their applications with ease.
Azure Logic Apps now offers out-of-the-box connectors to Azure OpenAI, Azure AI Search, and Document Intelligence, enabling teams to effortlessly add intelligence to workflows without custom coding. New built-in actions for document parsing and chunking in Logic Apps Standard streamline retrieval-augmented generation (RAG) scenarios, making it easy to ingest both structured and unstructured data into AI Search.
As AI adoption grows, so does the need for visibility and control over how models are accessed and utilized. Azure API Management meets this need with advanced tools for securing, governing, and managing AI APIs. Our evolving GenAI Gateway capabilities, purpose-built for generative AI scenarios, provide deeper control, observability, and governance for AI APIs. With Azure API Management, you can confidently scale and secure your AI APIs, bringing performance, reliability, and governance together in a unified, enterprise-grade platform.
What sets Azure Integration Services apart is its deep, native integration with Microsoft’s AI ecosystem, offering not just intelligent building blocks, but a unified, enterprise-ready platform for intelligent business automation.
A platform built for global scale
The strength of Microsoft lies in our ability to serve customers on a global scale. With over 70 Azure regions worldwide, organizations from across the globe can meet data residency, latency, and compliance requirements. Our Customer Success and technical solution specialist teams, in partnership with our global ecosystem of services partners, deliver localized, hands-on support to ensure every customer—regardless of region or industry—can succeed on their own terms.
Looking ahead: From integration to intelligence
The future of integration is intelligent. As business needs evolve and AI becomes more deeply embedded in daily operations, Azure Integration Services will continue to provide the foundation that enables agility, resilience, and innovation.
We’re honored to be recognized as a Leader once again, and we’re excited to help organizations transform their operations and unlock the full potential of AI-powered integration.
Ready to explore further?
Download your complimentary copy of the 2025 Gartner® Magic QuadrantTM for Integration Platform as a Service to learn why Microsoft was named a Leader.
Explore how Azure Integration Services can help your organization build a future-ready, AI-powered integration foundation.
*Gartner, Magic Quadrant for Integration Platform as a Service, By Andrew Humphreys, Andrew Comes, Keith Guttridge, Allan Wilkins, 19 May 2025.
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