Palo Alto Networks 针对新冠疫情采取了全面的应对措施，确保员工安全，维持业务运营，并支持客户和合作伙伴安全地进行远程工作。公司优先考虑员工健康，实施了远程办公政策，并优化了虚拟会议系统。同时，公司也制定了业务连续性计划，确保产品、支持和服务不受影响，并利用 Prisma Access 安全连接所有员工到所需应用程序。此外，Palo Alto Networks 还确保供应链稳定，并提供全面的服务和支持，帮助客户过渡到安全远程工作模式。

👨‍💼 **员工安全至上:** Palo Alto Networks 将员工健康和安全放在首位，实施了远程办公政策，并限制了国际和国内旅行。公司还优化了虚拟会议系统，确保员工能够安全有效地进行远程工作。

🏢 **业务连续性计划:** 公司制定了完善的业务连续性计划，确保产品、支持和服务不受影响。该计划涵盖了人员、设施、应用程序、依赖关系和供应商等各个方面，以应对各种突发事件。公司还利用 Prisma Access 安全连接所有员工到所需应用程序，确保业务运营的连续性。

📦 **供应链稳定:** 尽管部分组件来自中国，但 Palo Alto Networks 的硬件在美国制造。公司拥有充足的备件，并与供应链合作伙伴密切合作，确保满足客户需求。公司将持续关注库存情况，并努力将供应链中断降至最低。

🤝 **服务和支持:** 尽管公司已转向远程工作模式，但服务和支持团队仍在正常运营，为客户提供全面的支持，帮助他们过渡到安全远程工作模式。

🌐 **远程工作安全:** Palo Alto Networks 充分利用 Prisma Access 安全连接所有员工到所需应用程序，无论是云端还是数据中心或办公室。公司还将内部安全运营中心转变为远程模式，确保所有分析师能够安全地从家中进行工作。

Like you, Palo Alto Networks is adapting to the COVID-19 pandemic and its impacts to help ensure the health and wellbeing of our communities. Our executive team is closely monitoring the situation and is in constant discussion to ensure we are doing the best for our people, our customers and partners. We’re here to help as you adapt—below is what we’re doing to respond.  

 

Our People:

First and foremost, the health and safety of our employees is our top priority. In addition to the travel guidance of public health authorities, we have restricted international and domestic travel through the end of April. As of March 16, we have made working from home mandatory for all employees, with limited exceptions, and optimized virtual meetings to help them do so. Our systems and applications support our employees to work securely anywhere in the world and have autoscaled seamlessly to account for the shift.

 

Business Continuity Planning:

Our customers and partners expect us to provide them with great products, support and services regardless of the conditions or environment. Our business continuity plans have allowed us to continue with our operations and remain available to them. These plans are consistent with industry best practices and include workarounds for possible disruptions to our people, facilities, applications, dependencies, and vendors, and are based on an all-hazards and multi-scenario approach. 

As well as supporting customers to enable their own secure remote workforce, we are fully leveraging Prisma Access to securely connect all employees to the applications they need, both in the cloud and in our data centers or offices. The majority of apps and infrastructure we use are SaaS or hosted in public cloud infrastructure like GCP, AWS and Azure providing resiliency and scalability as needed. 

We have transitioned our internal Security Operations Center to a remote model in which all our analysts are working from home—the SOC is fully operational and continues to monitor for threats as our own user population shifts to remote work via Prisma Access. 

 

Supply Chain:

Although some of our components come from China, we manufacture our hardware in the United States. We have ample supplies and spares for a majority of our models, and are closely engaged with our supply chain partners to ensure our customers’ needs are met where possible. As the situation evolves, we will continue to watch our inventories and work to minimize any disruption to the greatest extent, however, delays may be possible.

 

Services and Support:

While we have shifted largely to remote working, our Service and Support operations are fully operational and continue to meet the support needs of our customers and also help them transition to a secure remote workforce. For questions or support, we encourage customers to use the LIVE communities, including the Knowledge Base,  or open a case via the Customer Support Portal.

This statement was updated March 22, 2020.

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