We are investigating an issues with Customers might face issues with Authentication, Source IP Anchoring Enrollment, User policies, Zscaler Client Connector Portal, User registrations, Admin UI login, Reporting and Logging Issue on our zscalerthree.net Cloud. For more information, please check our FAQ. If you need further assistance, contact Zscaler Support with reference to this incident. Status changes will be updated here when available.
Update - Mon, 13 May 2024 16:32:11 UTC
Zscaler teams continue to working on this issue with priority. Teams are working on steps needed to mitigate the issue.
Update - Mon, 13 May 2024 17:59:38 UTC
Zscaler has under taken some mitigation actions and we see services are recovering. We will share the update once available.
Update - Mon, 13 May 2024 19:09:22 UTC
Zscaler teams have implemented necessary changes in order to mitigate issues and recover admin UI, authentication, client connector registration and SIPA services. As these core services have been recovered for a majority of the cloud the team is still working to sync a small number of nodes across the cloud which should be completed shortly.
Currently cloud weblogs are in the process of syncing and catching up, we expect to see logging recover shortly. In order to speed up the sync and recovery process the admin UI has temporarily been put into read only mode, full access to the admin UI will be available shortly.
Update - Mon, 13 May 2024 21:54:00 UTC
Zscaler teams have implemented the required changes to address the issues and restore important services, including Admin UI, Authentication, Client Connector Registration, SIPA and WebLogs. These services have been fully recovered for the majority of the cloud, with only a few remaining nodes undergoing synchronization, which will be completed shortly. Zscaler confirms that the synchronization and catching up of the cloud weblogs have been completed, and logging functionality is now restored. The Admin UI is now available for Admins to review and update their organizations configurations as needed.
Update - Tue, 14 May 2024 07:08:40 UTC
Zscaler has successfully mitigated the issue as of 2230 UTC, 13th May, 2024 and will continue to further monitor the situation for the next few hours.
Update - Tue, 14 May 2024 19:49:52 UTC
Zscaler has effectively resolved the issues reported by a subset of customers regarding the client connector login. We have received positive feedbacks from multiple customers, confirming the successful mitigation of the issue.
Update - Wed, 15 May 2024 04:46:15 UTC
Following previous actions taken by Zscaler, this issue is now resolved. Please contact Zscaler support if you have additional questions.
Update - Tue, 14 May 2024 18:51:54 UTC
This incident has been resolved. Please contact Zscaler Support if you have additional questions.
