Zscaler is investigating reports of slowness towards the Rio De Janeiro I (RIO1) datacenter. If you are forwarding traffic to this datacenter and experiencing slowness or would like additional information on this incident please reach out to Zscaler support for assistance. Customers who are impacted are advised to temporarily fail over to their secondary datacenter if possible. This notice will be updated with additional information once it becomes available.
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Update - Fri, 17 May 2024 17:34:06 UTC
Zscaler has implemented necessary measures to address and mitigate the issue caused by the third-party network provider.
Update - Sat, 18 May 2024 14:40:19 UTC
The Zscaler Operations team worked with the third party network provider to resolve this incident. Please contact Zscaler Support if you have additional questions.
Update - Sat, 18 May 2024 14:38:16 UTC
This incident has been resolved. Please contact Zscaler Support if you have additional questions.
