Zscaler has detected an ongoing service provider incident in India, potentialy impacting accessibility to Zscaler datacenters. Zscaler Digital Experience (ZDX) data has shown this issue is affecting customers who utilize Reliance Jio as a service provider.

Zscaler services are not impacted by this incident. Customers who are experiencing service degradation issues via Reliance Jio, it is recommended to try using an alternative service provider if available. This may help mitigate the impact caused by the ongoing incident.

Zscaler will continue to monitor the situation closely, and once the situation is resolved, a trust update will be posted to provide further information.