西南航空宣布，自5月28日起，仅Rapid Rewards A-List Preferred会员和购买商务舱机票的乘客可享受两件免费托运行李，A-List会员和其他特定客户可享受一件免费托运行李，其余乘客则需付费。此举旨在满足客户需求、吸引新客户群体并恢复盈利水平。然而，社交媒体用户对此表示不满，认为免费托运行李是西南航空的优势之一。此外，西南航空近期还取消了原有的自由选座模式，进一步引发了用户的失望情绪。有用户认为，西南航空正逐渐失去其特色，变得与精神航空等其他航空公司无异。

🧳 西南航空宣布取消大部分乘客的免费托运行李政策，仅Rapid Rewards A-List Preferred会员和商务舱乘客可享受两件免费托运行李，A-List会员和其他特定客户可享受一件。该政策将于5月28日起生效。

💰 西南航空取消免费托运行李政策的目的是为了满足当前和未来的客户需求，吸引新的客户群体，并恢复到公司和股东期望的盈利水平。总裁兼首席执行官Bob Jordan在新闻稿中表达了这一目标。

✈️ 社交媒体用户对西南航空的这一变化表示不满，认为免费托运行李是西南航空区别于其他航空公司的关键优势。用户指出，现在西南航空与其他竞争对手之间的差异越来越小，使其吸引力下降。

💺 西南航空近期还取消了“随便坐”的选座模式，进一步加剧了用户的失望情绪。有用户评论说，西南航空正在迅速变成精神航空，但却没有精神航空的自我意识。

Southwest was known as the airline that didn't have everything, but it did have free bags — until now.

On Tuesday, March 11, the company announced that the only flyers who will get two free checked bags are Rapid Rewards A-List Preferred Members and customers traveling on Business Select fares. A-List Members and other select customers will get one free checked bag. Everyone else? You'll have to pay up. Changes will go into effect for all flights booked on or after May 28.

"We have tremendous opportunity to meet current and future customer needs, attract new customer segments we don’t compete for today, and return to the levels of profitability that both we and our Shareholders expect," Bob Jordan, the president, CEO, and Vice Chairman of the Board of Directors at Southwest Airlines, said in a press release. "We will do all this while remaining focused on what’s made us strong — our people and the authentic, friendly, and award-winning customer service only they can provide."

But people on X aren't so sure that's what makes Southwest strong. No, users would argue that the free bags made it strong.

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One user pointed out that Southwest also recently eliminated its "sit wherever you want, we could care less" seating model, which disappointed customers at the time. It seems like Southwest is quickly becoming Spirit Airlines, but without Spirit's charming self-awareness.

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As many, many, many users pointed out on social media, there's not much that separates Southwest from its competitors, now. What's the point?