Webroot Blog 02月19日
MSPs weigh in: Key SOAR benefits driving MDR success
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OpenText调查显示,安全编排、自动化与响应(SOAR)是MDR的关键技术。SOAR通过自动化安全工作流程,帮助MSP和SMB提升事件响应速度,减少警报疲劳,并提供全天候安全保障。SOAR集成和协调安全工具与流程,自动化重复性任务,加速事件解决,提高整体安全运营效率。MSP认为SOAR在自动化常见任务、改善全天候保护、减少警报疲劳和集中事件管理方面具有显著优势,使MSP能够提供更高效、可靠和全面的安全解决方案,从而在竞争激烈的市场中脱颖而出。

🤖自动化常见任务:SOAR通过自动化警报分类和标准响应流程等重复性任务,加速事件解决,确保响应的一致性和准确性,从而减轻安全团队的负担,更有效地应对威胁。

⏰改善全天候保护:SOAR通过自动化检测和响应,确保安全措施始终开启,不受时间限制,使网络犯罪分子无法利用“下班后优势”,从而提升全天候安全防护能力。

🚨减少警报疲劳:SOAR通过自动分析安全警报,并根据预定义规则和上下文确定优先级,将最重要的威胁提升到首位,从而提高响应的准确性,并使安全团队能够快速果断地采取行动。

🛡️集中事件管理:SOAR将所有相关数据集中在一个平台中,为安全团队提供统一的视图,从而增强其有效响应能力,并优先处理最关键的威胁,而不会遗漏关键细节。

OpenText recently surveyed 255 MSPs to uncover key trends shaping the future of Managed Detection and Response (MDR). One technology area it explored was security orchestration, automation, and response (SOAR)—the workhorse behind automating security workflows. The survey revealed several key benefits of SOAR in MDR, highlighting how it can help MSPs and SMBs improve incident response, reduce alert fatigue, and deliver round-the-clock security.

SOAR is a technology that enables security teams to automate and streamline their workflows—from threat detection to response. It integrates and coordinates security tools and processes, helping analysts handle and respond to incidents. By automating repetitive tasks, such as triaging alerts and executing response actions, SOAR reduces manual effort and speeds up incident resolution. This improves the overall effectiveness of security operations, making it a critical component of modern MDR solutions.

Real-world benefits of SOAR for MDR solutions

Automation of common tasks
In the survey, 30% of MSPs pointed to automation of common tasks as the most valuable benefit of SOAR within an MDR service—and it’s easy to see why. Automation allows MSPs to streamline repetitive tasks like alert triage and standard response workflows. By speeding up incident resolution and ensuring consistent, accurate responses, SOAR helps MSPs address threats swiftly and effectively. This not only reduces the burden on security teams but also enables them to outpace adversaries and deliver stronger protection for their customers.

Improved 24/7/365 protection and after-hours response
Cybercriminals know that timing is everything. They often strike outside of business hours—late at night, on weekends, or during holidays—because they count on reduced staffing and slower response times to give them the upper hand. However, with MDR services leveraging SOAR, cybercriminals lose their “after hours advantage.”

According to the survey, 27% of MSPs identified improved 24/7/365 protection and after-hours response as a top SOAR benefit as part of an MDR solution. By automating detection and response using customizable workflows, SOAR ensures security measures are always on, regardless of the time or day.

Reduced alert fatigue
Alert fatigue is one of the most pressing challenges for security teams today. When bombarded with an overwhelming number of alerts, it’s easy for critical threats to get lost in the noise. SOAR directly tackles this issue, helping MSPs streamline their processes and focus on what really matters. In fact, 24% of MSPs in the survey noted that SOAR’s ability to reduce alert fatigue thereby improving accuracy and confidence was a key benefit for an MDR solution.

SOAR works by automatically analyzing security alerts against predefined rules and context, escalating the most critical threats to the surface. This not only sharpens the accuracy of responses but also enables security teams to act quickly and decisively. Security teams can use SOAR to create workflows to remediate the high-priority incidents that truly need attention, ensuring that any financial and reputational damage is minimized

Centralized incident management with enriched alerts
When it comes to incident management, having a disjointed view can slow down response times and make it harder to pinpoint the right course of action. That’s why 19% of MSPs in the survey highlighted centralized incident management and enriched alerts as one of the top benefits of SOAR for an MDR solution.

Alerts are enriched with the latest threat intelligence, which provides security teams with vital context. This deeper layer of information helps analysts understand the full scope and severity of an alert, allowing them to make quicker, more informed decisions. With SOAR, all relevant data is centralized in one platform, giving security teams a unified view that enhances their ability to respond effectively and prioritize the most critical threats without missing crucial details.

MDR with SOAR helps MSPs differentiate their offering

For MSPs, leveraging SOAR capabilities in their MDR offerings is a strategic move that can significantly enhance their service delivery. By focusing on the key benefits of automation using workflows, 24/7 protection, reduced alert fatigue, and centralized incident management, MSPs can provide a superior level of security that meets the evolving needs of their SMB clients. This differentiation not only improves client outcomes but also positions MSPs as leaders in the competitive security services market.

Incorporating SOAR into MDR services enables MSPs to offer a more efficient, reliable, and comprehensive security solution. With SOAR automating routine tasks, improving after-hours response, reducing alert fatigue, and centralizing incident management, MSPs can ensure that their clients receive the best possible defense against cyber threats. This approach not only enhances the overall security posture of SMBs but also builds trust and confidence in the MSPs’ ability to safeguard their clients’ digital assets.

Final thoughts

When MSPs choose to partner with a vendor for MDR, it’s important to select one that integrates SOAR into their offering. By doing so, MSPs can deliver a modern, proactive MDR service that improves security posture and provides the best experience for their SMB customers. SOAR accelerates response actions to stop adversaries in their tracks at every turn, ensuring that MSPs can swiftly detect and respond to threats before they inflict damage. With SOAR at the core, MSPs can offer a superior MDR service that adapts to the rapidly changing threat landscape, keeping their customers secure, happy, and confident.

The post MSPs weigh in: Key SOAR benefits driving MDR success appeared first on Webroot Blog.

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相关标签

SOAR MDR 安全自动化 事件响应
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