Welcome to AITHORITY’s Weekly Roundup of the coolest AI news! We’re here to bring you the latest and greatest updates in artificial intelligence, but don’t worry if you’re new to this stuff – we’ll break it down into simple bits you can easily understand. As you are aware we launch a special edition for our weekly roundups in the AI domain, so here is the second week AI news clubbed for May 2024.
Get ready to explore the amazing world of AI with us!
The following big logos are getting coverage today with us for this May 2024, week 2 roundup.
QualtricsCloudflareRingCentralNVIDIAMicrosoftPorscheT-MobileAirlines for AmericaRobotLABDuPont
At the X4 Summit, eight companies stood apart from the crowd by revealing their true business value through exceptional CX and EX initiatives. They were bold, creative, and honest about their XM efforts, and that was visible in the way they reaped benefits from investing in XM solutions to build human connections for their businesses. “Making businesses more human using AI” emerged as the highlight of the event showcasing how Qualtrics customers and product leaders are working with powerful new capabilities of the XM Platform. Powered by Qualtrics AI, an XM-specific AI specialized in human connection and purpose-built to get you closer to your customers and employees. For years together organizations have attributed their success to delivering high-quality customer experience (CX) in the physical and digital realms. At Qaultrics X4 Summit, we witnessed the role employees play in taking CX efforts to new heights. New technologies can now support customer-facing employees to collect, track, and analyze conversations and sentiments for personalizing CX across different touchpoints.
Now this is something exciting, Cloudflare detailed their upcoming advancements in real-time telemetry with amazing features. It detects suspicious traffic and user activity as they traverse their network. The new AI ML suite will detect malicious payloads, suspicious activity, and possible signs of compromise. Cloudflare for Unified Risk Posture is a new suite of risk management solutions introduced today by industry leader Cloudflare, Inc. These solutions aim to make it easier for organizations to detect, assess, and manage cyber threats in any setting. Customers can eliminate manual processes and gain a more complete picture of cyber risks to effectively remediate them, all from a single platform, thanks to Cloudflare’s rich security suite, which includes capabilities from Secure Access Service Edge (SASE) and application security, as well as best-in-class partnerships with CrowdStrike and other leading endpoint and identity management providers.
Cloud contact centers are on the verge of total transformation with new-age AI solutions. At Avaya ENGAGE, two leading cloud business communications solutions providers expanded their partnership to enhance multi-channel customer experience. RingCentral and Avaya, a global leader in customer experience and communications solutions, announced an expansion of offerings for Avaya customers. The new integrations include a new hybrid solution of RingCentral’s AI-powered cloud business communications solution with Avaya Aura telephony, providing enhanced collaboration capabilities.
National and corporate labs are embracing generative AI, which is speeding up HPC for businesses and researchers. Kokkos is a parallel programming language that Sandia National Laboratories is working to automate and produce code for. It was planned to be used across several of the world’s biggest supercomputers. This customized language takes care of the finer points of executing activities over thousands of processors; it was created by researchers from multiple national labs.
Disappointed by the slow pace of adoption of Artificial Intelligence at the workplace, employees are taking things into their own hands. Employees are taking (full) ownership of their AI plans by bringing their own AI tools to the workplace, sometimes, keeping things under cover and hidden from their employer. According to the latest Microsoft-LinkedIn report, 78% of AI users admitted that they bring their own AI devices to work. 52% of this new community of proactive AI users admitted they are reluctant to reveal they are using the technology for their most important tasks. BYOAI is more common in small and medium-sized organizations, where 80% of employees bring their own AI devices. If you thought Gen Z or millennial workers are doing it, then “No”– this BYOAI trend cuts across all generations, found the new research.
Porsche has been an iconic brand everyone knows for decades, particularly its legendary cars and commitment to customer service. The brand is well-respected and always aims for excellence, just like it maintains its rich history. Porsche customers aren’t just customers; they’re part of the Porsche family and play a role in preserving its heritage. At the Qualtrics X4 Summit 2024, Porsche’s CMO highlighted the role of customer experience management in their operations. During his meeting with CEO Qualtrics, Zig Serafin at the Summit, Robert Ader, the Chief Marketing Officer of Porsche, emphasized that the brand should accomplish expectations every day with marketing and sales efforts, make the experience powerful with every touch, and thus, the reputation of the premium brand with quality should be kept alive.
T-Mobile announced it is deploying cutting-edge 5G solutions at the PGA Championship to elevate the fan experience for the millions watching at home and hundreds of thousands at Valhalla Golf Club from May 15–19. Through T-Mobile’s 5G Advanced Network Solutions (ANS), PGA of America will leverage golf’s FIRST 5G private network in the U.S. to enable operational efficiencies that bring unprecedented broadcast viewing experiences for golf fans everywhere. Plus, T-Mobile is enhancing the experience for spectators onsite with network slicing and the nation’s leading 5G network.
Airlines for America (A4A) – the industry trade organization for leading U.S. airlines – forecasts U.S. airlines will carry 271 million passengers across the globe this summer (June 1 – August 31), a 6.3% increase from last summer. This is a new record that surpasses the previous one set in summer 2023, during which U.S. airlines transported 255 million customers. A4A carriers have made significant investments in technology to make sure passengers can stay up to date on their latest flight announcements, baggage tracking, in-flight entertainment and more. We encourage all passengers to take advantage of these technologies and download their carrier’s app before they travel.
RobotLAB, an award-winning robotics integrator that delivers impactful business innovations and solutions for companies across many industries, has proudly partnered with autonomous vehicle software developer, Cyngn Inc. (“Cyngn”), to expand the availability of its industrial self-driving DriveMod robots to large-scale manufacturers and warehouse businesses. Cyngn selected RobotLAB as a preferred U.S. partner because of its decades-long experience successfully deploying more than 10,000 robots worldwide. Under the agreement, RobotLAB will add Cyngn’s autonomous DriveMod Tugger vehicles to its robust portfolio, which includes more than 200 robots.
DuPont announced it will showcase its comprehensive range of advanced circuit materials and solutions at the 2024 International Electronic Circuits Exhibition in Shanghai. With a product portfolio that includes fine line, signal integrity, power and thermal management, DuPont will exhibit at Booth #8L06 at the National Exhibition and Convention Center (NECC) from May 13 to 15. DuPont is leading the charge in innovation with cutting-edge solutions for advanced packaging and integrated circuit (IC) substrates, two crucial components for AI accelerators and high-performance computing applications. Collaborations with OEMs and key players in the industry have yielded groundbreaking results, such as the development of glass substrate technology and a micro-bump SnAg solution for next-generation high bandwidth memory (HBM) tailored to AI applications.
That’s all for this week’s AITHORITY Weekly Roundup of AI news! We hope you enjoyed learning about the awesome thingsa happening in artificial intelligence. Don’t forget to come back next week for more exciting updates. See you then!
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