Fortune | FORTUNE 2024年11月27日
Walmart and Delta stock are both hitting all time highs—and their CEOs have relied on a surprisingly similar strategy
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沃尔玛和达美航空近期股价均创历史新高,其成功秘诀在于长期战略的实施。沃尔玛通过提升产品质量和购物体验,成功吸引了高收入消费者,并实现了电商业务的快速增长。达美航空则通过提升服务品质,增加高端座位,并与美国运通合作推出联名信用卡,获得了丰厚的回报。这些案例表明,即使是传统企业,只要坚持长期战略,也能在竞争激烈的市场中取得成功。

🤔沃尔玛美国同店销售额上季度增长5.3%,电商业务增长27%,成功吸引了高收入消费者,并在市场份额上超越了Target和亚马逊等竞争对手。

📈达美航空计划在2025年新增的座位中,85%为高端座位,预计到2027年底,高端座位销售额将超过经济舱票价,并推出高端休息室Delta One。

💳达美航空与美国运通合作的联名信用卡项目预计今年将为其带来70亿美元收入,长期来看每年将达到100亿美元。

⏳沃尔玛和达美航空的成功案例表明,企业应坚持长期战略,而非一味追求短期利益,才能获得可持续发展。

💡沃尔玛CEO麦克米伦和达美航空CEO巴斯蒂安都坚持了长期战略,最终获得了丰厚的回报,他们的成功经验值得其他企业借鉴。

Fast forward to this week, when Walmart’s stock hit an all-time high on the strength of a quarterly sales report and forecast that blew past Wall Street expectations. In this consumer environment, in which inflation-battered shoppers are being more careful, its U.S. comparable sales grew 5.3% last quarter. That led Walmart to raise its forecast for the year. What’s more, its e-commerce grew 27% and in-store sales boomed, suggesting Walmart has been taking market share from the likes of Target and Amazon. Not bad for a retailer at risk of obsolescence a decade ago.Promisingly, most of its sales growth has been coming from consumers from upper-income households, or those earning $100,000 or more per year, a cohort it has been cultivating for years with more appealing and dare we say it, even stylish clothing brands, and a nicer presentation of groceries. To be sure, inflation has helped Walmart, which serves a more price conscious consumer than many of its rivals. But McMillon have also been helping their own cause. “The company hasn’t passively stood by and allowed these benefits to accrue; it has worked hard to adapt its proposition,” wrote Neil Saunders, managing director of GlobalData in a research note.In the years since 2015, during which Walmart recorded its only ever revenue drop, the company tried many things to jump start not just e-commerce, but to revive a culture of innovation that had stalled. It opened a big Silicon Valley tech lab, opened so-called stores of the future, bought a bunch of brands that it later sold off again, like Jet.com. Walmart has also proceeded gingerly but surely in pursuing new business lines, as detailed this year in a Fortune feature. But ultimately McMillon’s strategy was centered on its core business of shopping and making it more pleasant and efficient for its customers, rather than jumping on retail fads.On a call with analysts on Tuesday, Walmart executive said the retailer’s U.S. business has had 12 consecutive months of online deliveries surpassing $2 billion, and that 30% of them are expedited orders for which consumers pay premium fees. What’s more, Walmart has begun selling items like second-hand watches on its marketplace and added new benefits to its Walmart+ loyalty program. And it now has a massive advertising business that is almost pure profit.One weak spot remains an e-commerce business that while huge is not yet profitable. But there again, McMillon is taking the long view that has served him so well in his almost 11 years at the helm. “We don’t think we should race to it. This is a long-term game,” McMillon said on an earnings call.His counterpoint at Delta Air Lines, Ed Bastian, is similarly reaping the benefits of a long term strategy that has involved years of investment.At Delta’s investor day on Wednesday, Bastian, CEO since 2016, said that the airliner will offer more premium seats in its fleet—85% of the seats Delta plans to add in 2025 will be in this category—and that sales from those classes expected to exceed economy tickets by the end of 2027, something that would have been unthinkable not long ago. (It is also going to be serving Shake Shack’s popular burgers on some flights.)“We’ve been at it for 15 years, investing aggressively,” Bastian said in a briefing with reporters, referring to Delta’s efforts to make its offering more elevated with greater pricing power for the company.Executives said at the meeting, which was broadcast on the internet, that about 15 years ago, some 12% of Delta’s domestic first-class seats were paid for, with the rest being upgrades for frequent flyers. Now, more than 70% of those first-class seats are purchased, despite intense resistance from customers for years. It has also launched a very high-end lounge called Delta One for its biggest spenders. (Delta is planning not to cede market share to deep discounters by also continuing to offer some cut-rate basic economy fares.).To be sure, there have been missteps in building customer loyalty, such as how Delta handled changes last year that resulted in limited access to its lounges for many passengers. But on the whole, Bastian has succeeded by taking a long view of how to build business. (One example: Delta won a lot of goodwill early the pandemic when it stopped selling middle seats longer than its rivals to make it easier for passengers to socially distance.)Another long-term relationship that has greatly helped Delta: its co-branded credit card program with American Express, which should yield $7 billion for Delta this year and $10 billion annually long term, the airline told analysts.Wall Street has rewarded Delta by lifting shares to all-time highs this year. (They edged down a touch on Wednesday on concerns about high expenses.)So whenever a CEO is tempted to make a short term move to mollify Wall Street or get a quick pop, he or she should remember that Walmart and Delta, both so-called “legacy” companies, are at all time highs thanks to planning for the long-term.How many degrees of separation are you from the globe's most powerful business leaders? Explore who made our brand-new list of the 100 Most Powerful People in Business. Plus, learn about the metrics we used to make it.

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长期战略 沃尔玛 达美航空 企业管理 商业成功
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